SAMLUV INDIA PRIVATE LIMITED is responsible for the personal information handled through the Samluv storefront. This policy explains what we collect, why we use it, and how to contact us about privacy.
Information we collect
We may collect your name, email address, mobile number, delivery and billing address, PIN code, order and return history, payment status and transaction references received from payment partners, customer-care communications, device/browser information, and website activity. We do not ask customers to disclose a UPI PIN, OTP, card PIN, or password.
How we use information
We use information to process and deliver orders, verify payments, provide support, handle returns and refunds, prevent fraud, maintain records, improve the website, comply with law, and send service communications. Marketing messages are sent only where permitted and can be opted out of.
Sharing and processors
Necessary information may be shared with banks and payment processors, logistics and courier partners, hosting and technology providers, customer-support vendors, professional advisers, and authorities where legally required. Providers are expected to use information only for authorised services.
Cookies and browser storage
The website uses essential browser storage for bag and wishlist functionality. Hosting, security, analytics, and preference technologies may also be used where configured, subject to applicable notice and consent requirements.
Retention and security
Information is retained only as long as reasonably required for fulfilment, support, fraud prevention, accounting, dispute handling, and legal obligations. We use reasonable administrative and technical safeguards, although no online system can guarantee absolute security.
Your rights
Subject to applicable law, you may ask for access, correction, deletion, withdrawal of marketing consent, or information about how your personal data is handled. Some records must be retained for legal, accounting, fraud-prevention, or dispute requirements.
Children and updates
Children should not place orders without the involvement of a parent or guardian. We may update this policy as our practices or legal obligations change; the effective date identifies the latest version.
Privacy contact
Send privacy requests to samluvindia1@gmail.com with “Privacy Request” in the subject line and enough information for us to identify and respond to the request safely.